Question Time!


People ask us a lot of questions, and while we have an FAQ we thought it might be helpful to expound on some of these for you. If you have questions you'd like to have answered - or any suggestions for additions or edits to this article - email us! We love hearing from you.


Where are you based?

We're a fully-remote team who are mostly based in the UK, but we're present in markets all over the world! We've worked hard to provide services - and a website - that serves a range of customers from anywhere, at any time. If you ever come across something that doesn't work or make sense in your locality, please reach out to us - we'd love you input and feedback!


Do you provide training?

We sure do! We have a series of training videos, and can provide one-on-one training for anyone who needs a little extra support. Most of our users find the platform so easy to use, that they don't need any training at all! But we know using a new tool can be challenging for anybody, and it's important to us that you know we're here to support you.


How long does Aprao take to download?

That's one of the great things about Aprao - you don't download it at all. Aprao is completely cloud-based, so you use it in your web browser just like you would any other online service!


How long does it take to get set up?

Once you register, you'll be sent a confirmation email and you're good to go. You don't need to set much up at all, and most of our users are sorted within a few minutes. We have an advanced onboarding add-on for larger organisations with more complex requirements, but these aren't necessary for most of our customers.


What devices can I access it on?

Any device with an internet browser - but our customers prefer a desktop, laptop, or tablet computer. While we haven't ruled out a mobile version, we find that a mobile phone screen is a bit on the small size when it comes to creating appraisals! A tablet (like an iPad for example) works great.


What browsers can  I use?

We have many users on different browsers, but Aprao is really built for Chrome. If you don't have it already, you can download it here for free.


Who uses Aprao?

We have some customers' logos displayed on our homepage, and some have left us testimonials and reviews on TrustPilot. Most of our customers are property developers, and some are lenders, architects, or other property professionals.


How do I pay?

You can sign up using practically any bankcard or credit card, but if you have difficulty processing payment just contact us using the help bubble on any page of our website. If you need to use another payment method just ask, and we'll see what we can do.

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